Top 9 Field Service Management Software For Small Business In 2021

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The field service management industry is booming and there are no signs of it slowing down. This is great news, especially since globally, the field services market was estimated to be worth 3 billion in 2020 and in 2025 it is expected to be worth 5.1 billion. You may be wondering how this market can grow so much? The answer is that there is an increase in technology for this sector. Businesses are now looking for real-time information and data. When you have the data in your hands at the right time, your processes move faster with fewer errors. field service management market Organizations large and small are looking to find the right software that can increase efficiency and productivity. How to achieve it? By implementing field service management software that allows you to report from the field to the office. What industries make up this market? field service agent Photo by Tiger Lily from Pexels Telecommunications and cable industryHealth and home care agencies Pest control services Gas Utilities Maintenance Cleaning services DIY services plumbing services Construction Property management and maintenanceLandscaping and lawn maintenance HVAC industry Engineering, mining, industry and manufacturingWhat is Field Service Management? Market Watch defines Field Service Management as follows: "Field Service Management (FSM) is the process of managing the company's field operations by strategically allocating them to improve customer satisfaction and maximize business productivity and efficiency. What are the challenges of field service management? Market Watch defines Field Service Management as follows: "Field Service Management (FSM) is the process of managing the company's field operations by strategically allocating them to improve customer satisfaction and maximize business productivity and efficiency. When your team is scattered, your main challenge is knowing where your team is and what they are doing.

Customers are now used to knowing the latest updates on tasks and they expect to know about progress. Therefore, without modern technology, it becomes difficult to Phone Number List update your customers. This is because you do not have access to your employee's project progress. With the right field service management software, you have a complete overview of your employee's tasks and can update your customer in real time. Without the right technology, managers or customers can't know in real time if a technician is meeting those expectations in the field. Connected field service management technology, however, can give managers complete visibility into task completion and allow customers to see updates as they occur. With this information in hand, you can start prioritizing tasks and ensure everything happens in a timely manner. The most common challenges are: Schedule conflicts Time tracking and accounting Travel expenses and "gas money" Work order management Congested communication Efficiency control Invoice and payment management Security and legal compliance Using versatile field service management software can save you a lot of time and money. You simply avoid making costly mistakes that day-to-day operations can lead to. Streamlining day-to-day processes typically leads to improved efficiency and customer satisfaction ratings. The preferred business management software for field servicesLearn more! With all the field service management software solutions on the market, how do you know which one is right for you? We've listed a few features above that field service management software should include, so keep that in mind as you browse the web. But, don't worry, we've also rolled up our sleeves and listed the 9 best field service management software solutions. Top 9 Field Service Management for Small BusinessConnecteam Connecteam was ranked #1 due to its multifunctionality. Using Connecteam can help you run your business efficiently to give the end customer the critical information they need. Scheduling conflicts do not occur with Connecteam. Employees can submit their vacation or sick leave requests, giving you the knowledge to speed up processes and get your business back in order. Add shift notes so employees know exactly what to expect when they arrive at work. Connecteam's built-in GPS puts you back in control, your employees clock in and out and you can see exactly where they are. Additionally, with live geolocation, you use breadcrumb features to periodically track the location of your employees.

There is little effect on your employee's data plan or battery life! There's no need for constant two-way communication to figure out where everyone stands. Connecteam's all-in-one app means you can do it all through one app without using multiple tools. The app lets you send videos, photos and more on the spot. This means that issues are dealt with immediately, without delay. For who? Connecteam is field service management software used by many small businesses to prevent miscommunications, delays, and errors, streamline day-to-day operations, and simplify communications. It enables small business owners and managers to go paperless. Wait, there's more, automate day-to-day procedures, create clear processes, instantly complete important updates, improve compliance, standardize operational communication, and overall drive the business forward with this feature set impressive. Main characteristics Easily create shifts by drag and drop GPS stamps let you know where all your employees are Track and manage employee working hoursChecklist and digital forms Optimal reports Direct and group chat in the app In-app employee directory Employee Survey Desktop and mobile access Training and onboarding capabilitiesAdvantages and disadvantages Improves time management Accelerate payroll with exportable timesheets A clearer view of the upcoming scheduleNo buddy punches or time gaps Scanned policies with reading and signing formsGreat customer service No integrations, it's in an all-in-one solution so there is no need for additional integrationsPricing Premium plans cost $50/month for 50 usersFree Trial: Yes Free Plan: Yes The Best Choice for Field Service ManagementFrom communication to operations to training, Connecteam is designed for the field service management industries. Start your free plan today! Start for free! Interview Upkeep's software helps businesses have the tools they need to realize their full potential. The platform helps you manage your work orders, assets, and receive real-time data to resolve issues on the spot. UpKeep is designed for all your field workers with robust features to provide them with the support they need to complete their tasks. Maintenance software For who? UpKeep is a mobile CMMS software that is supposed to facilitate small business managers and owners by providing a platform to manage all work orders and history. Main characteristics Requests for work with the possibility of attaching photosInventory management Checklists and digital forms Maintenance schedule Advantages and disadvantages Easy to use organized software Punctual customer service Simple to get started and begin project managementCustomer service could be improved Work orders can be complicated to usePricing Pricing: Starting at $45/user/monthFree trial: Yes, 7 days Free Plan: Yes Wrike Wrike is an online project management software that gives you complete visibility and control over all your tasks. With its customizable workflows, you don't rely on email to set up meetings, share updates, and more. Wrike offers Kanban boards, Gantt charts, time tracking, and more to help you build a productive team that satisfies your customer. Wrike is an online project management softwareFor who? Wrike is useful for medium to large businesses looking for the perfect software solution to deliver multiple projects on time.

Wrike can be tailored to your needs with reports, workflows, and more. Main characteristics Create custom reports and forms Organize work by region, type of work or managerTrack job status Advantages and disadvantages Helps keep everyone in the know about all your plansGood collaboration tool Project management is more fluid Customer service could be improved Can often be confusing to find the right workflow you needPricing Price: $9.80/user/month Free trial: Yes, 14 days Free Plan: Yes Flux Fluix's easy-to-use field service management software helps you digitize your business documents. Plus, you can automate your tasks, which will reduce human error and increase company-wide productivity. Fluix is ​​accessible on iOS or any web browser. Fluix Field Service Management SoftwareFor who? Fluix allows you to accelerate business cycles, reduce costs and human errors, which boosts the whole picture. Fluix is ​​particularly suitable for companies with more than 10 employees looking to accelerate and improve their business activities. Field service management software eases the task of distributing information from the field team in the office to the end customer. Main characteristics Easy to complete online and offline reportsCollect and analyze data Automate workflows Integration with Dropbox, Office 365, Google Drive, WebDAV and PFTAdvantages and disadvantages Lots to learn though, customer support is there to guide youA good option for storing data Even the tech-savvy can get on board Can be complex to save documents from the app Some features need a bit of work to be more intuitivePricing Pricing: From $20/user/month Free trial: Yes, 14 days Free Plan: No AI field management AI Field Management is a cloud-based solution that can help you manage and collaborate with your field workers. There is a mobile app so you can communicate with your employees in real time. AI Field Management can integrate with QuickBooks, Dropbox Mileage Tracker, Slack, Google Maps, and Waze. AI field management software For who? AI Field Management is a cloud-based solution that can help you manage and collaborate with your field workers. A good solution for establishments of all sizes. AI field service management software is recommended for all field teams such as janitorial, plumbing, security, etc. Main characteristics Invoice and payments Inventory management time tracking Payroll reports Revenue and commission tracking Advantages and disadvantages Good set of management features Responsive customer service Easy integration Can take a while to navigate More languages ​​would be great Pricing Price: Starting at $7.99/user/monthFree trial: Yes, 21 days Free Plan: Yes OptimoRoute OptimoRoute has been designed for delivery drivers and technicians in the service sector. Their schedules and routes help employees improve their efficiency by up to 25%. With better routes, more commands can be fulfilled and the time saved can be allocated to other tasks. For who? For businesses that need to improve their planning and create more productive routes. Suitable for businesses of all sizes. Main characteristics Delivery tracking Accessible on mobile devices Built-in GPS transport management Advantages and disadvantages Good value for money Tracking makes communication easier Provides customer requests accuratelyBetter support would be nice Reading and signing forms would be nicePricing Price: From 17.50/driver/month for 250 ordersFree trial: 30 days Free Plan: No Okdesk Okdesk is used to manage SLA management, provide better schedules, assets, etc. With its GPS tracking system, you can check the whereabouts of employees while they are on the move, to meet their demands. For who? Shopping malls, HVAC, plumbing, electrical, fire alarm businesses, businesses requiring GPS monitoring, and much more. Main characteristics Calendar display Location overview Workflow management Real-time reports Advantages and disadvantages Quick to start Punctual customer service Suitable for any service business Some of their terms are a bit confusingSlight learning curve Pricing From $19/user/month Free trial: Yes, 14 days Free Plan: No Synchroteam Synchroteam field service management software reduces the complexity of day-to-day business operations and lowers costs. It is cloud-based software for iOS and Android that is affordable and customizable. Integrable with Quickbooks and Zoho. For who? Useful for businesses of all sizes. Good for pest control, plumbing, electricians and more looking to plan better, improve safety and maintenance. Main characteristics Followed Planning tools Task management Billing Maps Advantages and disadvantages Easy to use Fits in well Support is always available The color scheme could be improved to make it clearerCustom reports can be complex Pricing Price: From $22/user/month Free trial:

Yes, 14 days Free plan: a free admin plan Field movement Fieldmotion is cloud-based and helps you communicate effectively and make real-time decisions. Fieldmotion also streamlines your communication, helps you manage your time, and helps you achieve your goals for the day. For who Fieldmotion is aimed at businesses of all sizes with a mobile team, but is most effective for installation, service and maintenance organizations. Main characteristics Clock Customizable reports Track activity progress Planning Capabilities Advantages and disadvantages The updates feature has helped us keep our office administration up to date with the latest information from the field Helped automate all processes and get rid of paperwork The system is flexible and works with youIntegration can be complex Often great updates are made, but the customer is not always notifiedPricing Pricing: Based on a 36 month plan. £30/per license, price may vary depending on what you are looking for. You can speak to a representative who can help you further. Free Trial: No Free Plan: No Benefits of Field Service Management SoftwareWhen you understand that receiving information in real time is imperative, field management software is no longer a choice, it's a must! Adopting the software will not only bring your business into the modern age, but will also take you to the next level! We've listed just a few of the many benefits that field service management software can provide.